Return and Refund Policy

Return policy
Cancellation, Return & Replacement
Exchange Policy

Don’t Fit into what never fits …..

Products must be returned in their original condition: unworn, unused, with intact tags and labels, and in the original packaging.
Customers may exchange their products within 10 days of delivery.
The first exchange is complimentary. Subsequent exchanges will incur a fee of Rs.50.
Certain Products which are titled under “No Returns” in the product page, are not eligible for any refunds. However , they can be exchanged in case size issues (Innerwear and accessories are not eligible are for this).

 Return Policy:

We Value your Hard Earned Money…. Don’t Worry !!!!

We offer a 10-day return policy for your convenience. If you’re unsatisfied with your product, you can initiate a return.
Prepaid orders are eligible for refunds, while COD orders qualify for store credits and gift card. These credits can be utilized to purchase another order within one year from the date of issuance.
Refund will be processed after all the verifications through NEFT within 2-3 working days.
Sale products marked as “Limited offers “or ‘No returns ‘or Bulk offers’ are non-refundable and may only be returned for store credit; however, replacements are available.

Cancellation: 

Pre-dispatch
If you wish to initiate a cancellation for your order, kindly send an email to support@hugrey.com within 6 hours of placing your order.
Post dispatch
Once an order was dispatched, we could not accommodate any cancellation requests. We encourage customers to review their orders carefully before dispatch to ensure accuracy and satisfaction.

Please Note: 

All claims require an unboxing video of the product upon shipment to be considered valid. We strongly advise our customers to record an unboxing video of their Hugrey product upon delivery.
If receiving a faulty, damaged, or substandard product, customers must email support@Hugrey.in with accompanying images and videos of the product within 2 days of receipt. Upon verification of the issue, an appropriate solution will be provided.