Shipping Policy

Thank you for shopping with Hugrey! This Shipping Policy outlines the terms and conditions related to the delivery of products purchased on our website, Hugrey.com.

1. Shipping and Delivery Times

• Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation.
• Estimated Delivery:
  • Standard Shipping: Typically, delivery is completed within 5-7 business days after processing.
• Delays: Delivery times may vary due to factors outside our control, such as natural events, holidays, or delays with shipping carriers.

2. Shipping Rates and Fees

• Standard Shipping: Charges may vary based on the order total, location, and shipping method selected at checkout. Fees will be displayed during the checkout process.
• Free Shipping: For orders above a certain price(Mentioned FREE SHIPPING for specific products), free standard shipping is provided within India.

3. Shipping Locations

• Hugrey currently ships to most locations within India. We do not offer international shipping at this time.
• If your location is outside our serviceable area, we will contact you for an alternative address or order cancellation.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking details. You can use the provided tracking number to check your order’s status on the shipping carrier’s website.

5. Address Modifications

• Pre-Dispatch Changes: If you need to change your delivery address, please contact us at support@hugrey.comwithin 6 hours of placing your order.
• Post-Dispatch: Once the order is dispatched, we cannot alter the address. Inaccurate addresses may result in delays or failed deliveries.

6. Missed or Failed Deliveries

• Attempts: Our shipping partners will make up to 2 delivery attempts. If unsuccessful, the package will be returned to our warehouse.
• Re-shipment Fees: If you request a re-delivery, additional shipping fees may apply.

7. Damaged or Lost Packages

If your order arrives damaged or appears lost, please email support@hugrey.com or contact us through WhatsApp support within 2 days of receiving the item(s) with photos and details of the issue. We will investigate and provide a replacement or refund if applicable.

8. Contact Us

For questions or concerns about shipping, please contact:

• Email: support@hugrey.com
• Phone: +91 6382014544 (Monday to Friday, 10:00 AM to 6:00 PM)

By placing an order on Hugrey.in, you agree to this Shipping Policy.