Thank you for shopping with Hugrey!

This Shipping Policy outlines the terms and conditions related to the delivery of products purchased on our website, Hugrey.com.

1. Shipping and Delivery Times

• Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation.
• Estimated Delivery: Standard Shipping: Typically, delivery is completed within 5-7 business days after processing.
• Delays: Delivery times may vary due to factors outside our control, such as natural events, holidays, or delays with shipping carriers.

1. Shipping Rates and Fees

• Standard Shipping: Charges may vary based on the order total, location, and shipping method selected at checkout. Fees will be displayed during the checkout process.
• Free Shipping: For orders above a certain price(Mentioned FREE SHIPPING for specific products), free standard shipping is provided within India.

1. Shipping Locations

• Hugrey currently ships to most locations within India. We do not offer international shipping at this time.
• If your location is outside our serviceable area, we will contact you for an alternative address or order cancellation.

1. Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking details. You can use the provided tracking number to check your order’s status on the shipping carrier’s website.

1. Address Modifications

• Pre-Dispatch Changes: If you need to change your delivery address, please contact us at WhatsApp support number – +91-8807614513 or drop us a mail to support@hugrey.com within 6 hours of placing your order.
• Post-Dispatch: Once the order is dispatched, we cannot alter the address. Inaccurate addresses may result in delays or failed deliveries.

1. Missed or Failed Deliveries

• Attempts: Our shipping partners will make up to 2 delivery attempts. If unsuccessful, the package will be returned to our warehouse.
• Re-shipment Fees: If you request a re-delivery, additional shipping fees may apply.

1. Damaged or Lost Packages

If your order arrives damaged or appears lost, please contact our whatsapp support or  email support@hugrey.com  within 1 day of receiving the item(s) with photos and details of the issue. We will investigate and provide a replacement or refund if applicable.

1. Contact Us

For questions or concerns about shipping, please contact:

• Email: support@hugrey.com
• Phone: +91 8807614513 (Monday to Friday, 10:00 AM to 9:00 PM)

By placing an order on Hugrey.com, you agree to this Shipping Policy.